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General Terms and Conditions

The English version of these GTC is provided for convenience only. The German version is the original and legally binding version.

 

Scope of Application

These General Terms and Conditions (GTC) apply to the contractual relationship between Anke Berning (hereinafter referred to as "I") and the client (hereinafter referred to as "Client") for all coaching services offered. 

These GTC are based on Swiss law and apply both in Switzerland and abroad, provided they are explicitly or implicitly accepted by the parties. 

Deviations from these GTC must be agreed upon in writing in advance. 

I reserve the right to amend these GTC at any time. Changes will be communicated to the Client via email and will take effect 30 days after notification unless the Client objects in writing within 14 days.

  

Description of Services

My services include individual coaching sessions, coaching packages consisting of multiple sessions, and workshops. These events may take place either in person or online. Details about each service can be found in the descriptions on the service page.

 

Order Placement / Conclusion of Contract

The contract is concluded as soon as the Client makes a booking via my website or provides written/electronic confirmation of an offer. By booking or confirming, the Client agrees to these GTC. 

The ordering process for concluding a contract includes the following steps:

Via remote communication methods (phone/chat/email/Zoom call)

  • The Client places a verbal booking order during a phone call, chat, or Zoom call (e.g., during the free discovery session) or submits the order in writing via direct email to me.

  • The Client receives a confirmation email acknowledging receipt of the order, including a link to the booking tool on the website. The process then continues as follows:

Via the website

  • Clicking on the "Purchase" button in the booking tool on the service page or via the email link.

  • For coaching services: Redirecting to the appointment booking tool and selecting a time slot for the coaching session / first coaching session (I use the provider zeeg.me). After selecting an appointment, the Client is automatically redirected to a form field.

  • For workshop bookings with fixed dates: The Client is immediately redirected to the form field.

  • In the form field: Entering first and last name, billing address, email address, and phone number, as well as providing optional information about coaching goals or questions in a dialogue box. By clicking "Purchase With Obligation To Pay," the Client submits a binding offer that I confirm in writing. This concludes the contract.

Free Discovery Session

I offer Clients a free and non-binding discovery session to get acquainted and clarify potential coaching topics. The discovery session takes place online via Zoom call and lasts a maximum of 30 minutes. 

The booking process for a discovery session includes the following steps: 

  • Clicking on the "Book Your Time Slot" button in the "Free Discovery Session" section of the website.

  • Redirecting to the appointment booking tool and selecting a 30-minute time slot (I use the provider zeeg.me). After selecting an appointment, the Client is automatically redirected to a form field.

  • Entering first name, last name, and email address, as well as providing optional information about coaching goals or questions in a dialogue box.

  • By clicking "Schedule Event," the Client confirms their registration for the discovery session and receives an automatic appointment confirmation including access details for the Zoom call via email.

The discovery session is non-binding for Clients. The information provided by Clients is used exclusively for preparing for the session. If no contract is concluded with the Client, I will delete this data immediately.

  

Prices and Terms

The prices for coaching services and workshops vary depending on the offering and are listed in detail on the service page. 

Invoices for coaching services are sent immediately after completing individual sessions or, in the case of coaching packages, after completing the first session via email. Invoices must be paid within 15 days. All prices are net prices without VAT. Pursuant to Art. 10 para. 2 lit. a of the Swiss VAT Act (MWSTG), I am exempt from VAT as long as annual turnover does not exceed CHF 100,000.

Workshop invoices are sent via email immediately after order confirmation and must be paid within 15 days but no later than 48 hours before the workshop begins. Only full payment of participation fees entitles Clients to attend.

 

Payment Terms

Clients may choose from two payment methods: bank transfer or payment via Twint. Other payment methods are not offered and will be declined.

Invoices include all necessary details for payment and are sent via email. The invoice amount must be paid without deductions within the specified deadlines.

 

Cancellation Policy / Cancellation Fees

Coaching Sessions: 

Clients may cancel or reschedule coaching sessions at no cost up to 48 hours before their first appointment; for Monday appointments, cancellations must be made by Friday at 12:00 PM CET. After this period, full fees will be charged. In cases of force majeure (e.g., illness), Clients may reschedule once at no cost if they notify me promptly.

Workshops:

Cancellations are free of charge up to 7 days before workshop start dates. For cancellations made within 7 to 2 calendar days before workshop start dates, 50% of fees will be charged. After this period, full fees will apply.

In all cases, Clients must notify me via email about cancellations or rescheduling requests.

  

Liability

My services are purely service-based activities; success is neither guaranteed nor owed. Liability is limited to intent and gross negligence. Liability for minor negligence is excluded to the fullest extent permitted by law. Liability for consequential damages, lost profits, or personal injury or damage to property is excluded unless caused by gross negligence or intent. 

The electronic transmission of data is at the Client's risk.

 

Technical Requirements

Clients must ensure they meet the technical requirements necessary to participate in online coaching sessions (e.g., stable internet access and compatible software). Any costs associated with fulfilling these requirements are borne solely by the Client. Technical problems on the Client's side that prevent or interrupt participation in coaching sessions are the responsibility of the Client. I, in turn, commit to designing my software to be compatible with commonly used programs.

 

Language, Jurisdiction & Applicable Law

The German version of these GTC is legally binding; translations serve informational purposes only and have no legal effect. Swiss law exclusively applies to these GTC; Lucerne is agreed upon as jurisdiction.

 

Severability Clause

If any provision of these General Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. The invalid provision shall be replaced by a valid one that most closely reflects its original intent and purpose.